Please read the Policy carefully before providing any information. By accessing the Site or providing any information to TourTailor, you agree to our use of that information consistent with the Policy.
How TourTailor Works
TourTailor provides Users with access to content about its tour services. TourTailor regularly emails Users with information about its tour services, as well as advertisements and promotions from TourTailor and its partners. To make a booking for travel or tour services, TourTailor will request, gather and use Your submitted data for the purposes set forth in this Policy and in accordance to this Policy’s terms and conditions.
Information That We Collect
TourTailor collects the following information about Users in various ways, including:
Information Collected Automatically
When you visit or open one of our emails, we may automatically collect information about you using tracking technology, including your Internet Protocol address ("IP Address"), a unique device or user ID, system and browser type, the referring address website, the content and pages that you access on the Site or mobile application, and the dates and times that you visit the Site. TourTailor uses technology, including cookies (a piece of data that is placed on your computer when you visit a website), web beacons, and other similar technology to automatically collect certain information, as described above, that we then use for system administration, troubleshooting, and to identify you when you open our e-mail or visit our Site through your computer or mobile device so we can enhance your online experience and make our advertising more relevant. Further, TourTailor may offer certain features that are only available through the use of this technology.
You can set your browser to accept or reject cookies and to disable other tracking technology. The third party sites may also provide additional opt-out methods.
Data from Other Sources
TourTailor may also obtain information about you from other sources, including affiliates, data aggregators, and public databases. All of the information TourTailor collects may be combined to create a more detailed picture of you, which allows us to better understand the products and services you might be interested in.
How We Use Information We Collect
TourTailor may use and share the information (whether or not personally identifiable) that you provide to us to:
Additionally, you may, or we may invite you to, write a personal review on your trip experience or customer service experience, and we may publish the information that you provide us. When submitting a review you should not provide any personal information that you do not wish to make publicly available. If you wish to update or delete your testimonial, you can contact us at [email protected]. You may also wish to leave a comment on one of our posts by means of a third party, such as Facebook, Instagram or LinkedIn. Please be aware that you may be sharing information with these other networks.
Logging in using social networking credentials
If you opt to share information with TourTailor using a Facebook® log-in as a means of authentication you grant permission to Facebook® to share your user details. This will include, but is not limited to, your name, email address, date of birth and location which will then be used to form a TourTailor identity. Authenticating also permits the sharing of your gender, networks, user ID and any other information you choose to share according to your Facebook® account settings. If you remove the TourTailor app from your Facebook® settings, our access to this additional information will cease.
As an example, Facebook® collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook® via cookies and web beacons is not linked to any client's personal information you authorize Facebook® to share with us.
Surveys or Contests
From time-to-time the Site may request personally identifiable information from Users via surveys or contests. Participation in these surveys or contests is completely voluntary and the User therefore has a choice whether or not to disclose personally identifiable information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Site. Users' personally identifiable information collected through surveys or contests is not shared with third parties who are not agents, service providers or business partners, unless we give prior notice and receive your permission for the sharing. Though we may use an intermediary to conduct these surveys or contests, these intermediaries will not use the Users' personally identifiable information for any secondary purposes.
Third Party Providers
TourTailor may contract with third parties to provide various services to TourTailor relating to the Site on an outsourced basis. For example, we may contract with an e-mail provider to handle the distribution of e-mail messages to Users of the Site. We may contract with a website hosting provider to host the Site for us. We may also contract with various validation services to confirm contact information that you provide. By visiting the Site, all Users consent to TourTailor providing all information (whether or not personally identifiable) received or collected from those Users to such third party providers for the purpose of enabling the third party provider to provide these outsourced services to us. In addition, all Users consent to the collection, maintenance, and processing of their information (whether or not personally identifiable) by TourTailor and these third party providers.
Affiliates & Partners
TourTailor will share information provided by Users (whether or not personally identifiable) with certain trusted business partners in our network so that they can contact you with information about the services in which you have expressed interest. In order to provide the services available to you on the Site, TourTailor may also supplement your information (whether or not personally identifiable) with information from third party sources with whom we have contracted for the purpose of verifying the contact information you have provided. You have the option to not have your information shared with business partners by not requesting these services.
TourTailor may also share information about Users (whether or not personally identifiable) with our business partners and affiliated companies so that we can offer you a broader range of services and information to meet your needs. For example, if you have medical and health conditions, we will share this information with our affiliated third-party tour providers in order to better plan your trip and provide services to you during your tour.
Please be aware that TourTailor affiliated institutions, promotional partners, advertisers, sponsors, and other third-party web sites accessible through the Site may have their own privacy and data collection policies and practices. TourTailor is not responsible for any actions, content of websites or privacy policies of such third parties. You should check the applicable privacy policies of those third parties when providing information through linked websites.
TourTailor may release account information and other personally identifiable information when we believe release is appropriate to comply with applicable law, to enforce our legal and contractual rights, or to protect the rights, property, or safety of TourTailor, Users, or others. TourTailor may in some circumstances be required to disclose information (including personally identifiable information) in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. TourTailor may also turn over information about you if we believe we must do so in order to prevent a violation of the law, and by accepting this Policy, you consent to our right to do so, in our sole discretion. You also consent to our disclosing information about you in the course of legal proceedings if we believe we are legally required to do so, if we reasonably believe that doing so may mitigate our liability, or if doing so will assist us.
At some point, TourTailor may establish subsidiaries or other related companies, or merge with or be acquired by another company. When that happens, then we may disclose to them your personally identifiable information, in which case we will request them to abide by this Policy. TourTailor may also disclose some personally identifiable information to a potential acquirer, although such disclosure would be subject to normal and customary confidentiality requirements.
How We Protect Your Information
TourTailor works to protect your information by using appropriate technical, administrative, and physical procedures to protect personal information from loss, misuse, or alteration. Access to your account is protected by password and accessible only to authorized TourTailor personnel. While we use both passwords and usernames to protect information online, we also work to protect Users' information off-line. Access to Users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personal information. Notwithstanding our efforts, there is a possibility that Internet transmissions containing a User's personally identifiable information may be intercepted by others. We cannot ensure or guarantee the security of any information you send to us and you do so at your own risk. You are responsible for maintaining the confidentiality of your passwords and any account information, and you agree to accept responsibility for all activities that occur under your account.
The Site is not intended for children under the age of 18, and TourTailor does not knowingly collect or use personally identifiable information from children under the age of 18.
If you do not agree to our uses of your personally identifiable information as we have described for you, you are not required to provide that information to us. Consistent with this Policy, we will send you administrative e-mails regarding your account activity, as well as e-mails containing information about our products or promotional offers. You may not opt-out of administrative e-mails. However, you may opt out of receiving promotional (non-administrative) e-mails from us simply by responding to the opt-out link provided on all e-mail communications from TourTailor.
TourTailor only sends email to users that sign up on our site or to our affiliates' users who have consented to receive advertising offers from us. We do not send messages to users without this consent. If you believe you have been signed up in error, please follow the "opt out" instructions above to be removed from all future mailings.
TourTailor will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will contact you either through e-mail, telephone, or postal mail.
When it is necessary to do so, TourTailor will send you service-related announcements, primarily via e-mail. For example, if our service is temporarily suspended for maintenance, we may send you e-mail. Generally, you may not opt out of these communications, which are not promotional in nature.
If we materially change this Policy, TourTailor will post the changes to this Policy and we may post a notice of the changes on the home page of this Site, as we deem appropriate, so that you are aware of what personally identifiable information we collect, how we use it, and under what circumstances, if any, we disclose it. TourTailor reserves the right to modify this Policy at any time, so please review the Site frequently for any changes. Amendments to this Policy will be posted on the Site and will be effective when posted. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted, the changes to any amended or revised Policy by your continued use of our services or the Site.
Parties other than TourTailor operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. TourTailor does not assume any responsibility or liability for the actions, products, or content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
Disclaimer of Warranties & Limitation of Liability
This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by TourTailor on an "as is" and "as available" basis, unless otherwise specified in writing. TourTailor and its officers, directors, agents, affiliates, vendors, merchants, third-party content providers, and licensors make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site; nor do they make any warranty as to the results that may be obtained from use of this site or the accuracy, reliability, or content of any information, service, or product provided through the site. You expressly agree that your use of this site is at your sole risk. TourTailor does not guarantee that the site will be error free, available at all times, or without interruption.
To the full extent permissible by applicable law, TourTailor disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. TourTailor does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from TourTailor are free of viruses or other harmful components. TourTailor will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
If any jurisdiction prohibits the foregoing disclaimers, limitations, and exclusions, in such jurisdictions, the foregoing disclaimers, limitations, and exclusions shall be limited to the extent permitted by the jurisdiction.
Indemnification and Release
You agree to defend, indemnify, and hold harmless TourTailor, its affiliates, directors, officers, employees, and agents from and against all claims, damages, and expenses, including reasonable attorney’s fees, arising out of or related to any products or services you purchase in connection with the Site , your use of the Site, or your violation of any third-party right. You are solely responsible for interactions with other businesses and other users of the Site. To the extent permitted by applicable law, User hereby releases TourTailor from any and all claims or liability related to any product or service provided through the Site. The indemnity and release provisions of this section shall survive the termination of the User’s account.
This Policy constitutes the entire agreement between TourTailor and you with respect to your access, use, and receipt of services from the Site and supersedes all prior agreements, negotiations and discussions between you and us relating to the same. There are no third-party beneficiaries of the agreement. We exclude any representations and warranties previously given or made in relation to the same.
If you have any questions about the Solution or these Terms, please contact TourTailor at:
210 Broadway Suite 202
Cambridge, MA 02139
+1 (833) 976-0587
Effective Date: May 20, 2020